Higher Education Solutions

Higher education institutions rely on Contegix for a variety of IT services. Our 24x7 Pennsylvania-based Service Desk allows colleges and universities to more quickly and efficiently respond to users’ IT needs. Our managed cloud offerings help CIOs reduce risk, improve network speed, and save the cost of frequent software and hardware upgrades. The IT teams we work with are able to focus on important tasks, like keeping learning management systems running securely and efficiently, 24x7. Learn more.

Custom Support

Contegix provides a full-service end-user experience, supporting standard hardware, custom business applications, as well as facilities workflows, and other non-IT requests. 

Quality Assurance

Formal Quality Assurance program consisting of 7 components and a fourteen-point evaluation fostering continuous improvement. 

Managed Network Infrastructure

Securely managed, remote administration of complex networks by highly trained, certified personnel from local switch/router configurations to complex firewall and SD-WAN solutions designed for your business needs.

Server Administration

Highly available, virtual server administration for onsite, hybrid, and public/private cloud applications, fine-tuned to provide highest levels of user satisfaction and productivity.

PA-Based Team

Our knowledgeable and certified team is comprised of PA-based, bilingual analysts who can easily adapt to your processes and business applications.

Disaster Recovery

Put your servers in our private cloud or in our data center and have them replicated into the cloud or to our other data centers in case a disaster strikes to keep your business running.

Better Value. Better Results.

Read more about how higher ed institutions are benefiting from working with Contegix in our blog post: Managed Services and IT Support for Higher Education.

 

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What our customers are saying…

“Contegix has been a long-time partner to Lafayette College, delivering Level 1 help desk support. They have been our eyes and ears, our first responders, and a critical part of the team in ITS. From regular check-ins with our on-campus colleagues to delivering periodic reports that highlight service trends, Contegix continues to provide a high-quality service that we could not replicate given our staff size and resources. Having Contegix as a fully-integrated member of our organization is invaluable”.

John O’Keefe, Vice President and Chief Information Officer, Lafayette College

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Resources

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Blog

Get real-time protection to help prevent the growing number of ransomware attacks

Earlier this month the Colonial Pipeline, a 5,500 mile pipeline that supplies upwards of 45% of the gasoline to the east coast of the United States was breached and halted due to a ransomware attack. With no recovery mechanism in place, the company was forced to pay nearly $5 million dollars to regain control of their infrastructure. The attack is a harsh reminder for many organizations of the growing threat of cyber-attacks and ransomware. Sadly, hacker groups such as “DarkSide” are only increasing in numbers and the threat of ransomware is only growing in complexity and scale.

Blog

Measure IT Success With These KPIs

IT departments are responsible for many facets of a business that extend far beyond server rooms: from opening and closing support tickets to implementing comprehensive digital transformation initiatives. But how can businesses ensure that their IT service department’s work is aligned with larger business objectives?  “It’s important for teams to regularly measure success against a Service Level Agreement, which includes key metrics like abandonment rate, response time, and overall customer satisfaction.”

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Blog

How Higher Education Can Create Cost Efficiency Through Managed Services

One year since the pandemic began, colleges and universities still face uncertainty around when students will fully return to in-person learning. In the United States, only 35 percent of students have returned to schools for in-person learning full-time. The majority of students continue to attend virtual school, or some mix of remote and in-person classes. And even as vaccine distribution ramps up and provides a glimmer of hope for a return to in-person learning, remote learning will remain a required service in the days, months and perhaps even years to come.